- Canadian Taxes
- Payment Terms
- Return Policy
- Web Site Terms and Conditions of Use
All Canadian orders will be charged the according GST, PST or HST depending on the destination. Please see the following tax table:
|Province of Billing||GST||PST||HST|
|Newfoundland & Labrador||-||-||15%|
|Prince Edward Island||-||-||15%|
All orders will be processed immediately on checkout. We accept all noted types of payments:
HQ has a No Hassle return policy! You may return, at your expense, any item except gas, electrical, or special order parts within 30 days of receiving your order. All returns must be in original packaging with all pieces and instructions included. We suggest before opening or signing for receipt of any package that all customers thoroughly inspect the items for any damage due to shipping or manufacturer defects. Do not sign for receipt of any damaged goods. Signing for receipt of any package is acknowledging that the product is received in good condition. (Please see further damage claim information below)
The item being returned cannot be used, installed or damaged in any way. Returnable items may be subject to a 25% restocking fee. Special order items are non-returnable. Shipping and handling charges will not be refunded. If the product being returned was an error on behalf of HQ Supply we will provide return shipping information and cover return shipping costs. All other returns will be at the customers expense and choice of carrier.
Any items being returned must be accompanied by an RGA# (Return Goods Authorization Number). To request an RGA# please fill out the RGA form by clicking here. Requests will be responded to usually within 24 business hours. You will receive a response with approval or denial of your return request. If your request is approved you will receive and RGA# and instructions on making the return. The RGA# provided must appear on the outside of the package as well as on any paperwork included. Only items with an approved RGA # will be accepted. We recommend when shipping return items that a carrier with tracking capability is used for protection against loss or damage.
For any further questions please email the HQ product team at firstname.lastname@example.org
Our warranty with respect to any item sold is limited solely to the warranty of the products manufacturer. HQ SUPPLY makes no other warranty of any kind, expressed or implied. We are not responsible for labor charges or consequential damages of any nature whatsoever. We will not assume any responsibility for improper diagnosis or installation. All warranties are limited to the proper use, application, and installation by a trained individual in the industry, and in all events HQ Supply's liability is limited to the purchase price.
Replacement and repair part provisions. Most manufacturer warranties are replacement or repair part provided policies and are not subject to a refund so please inquire regarding the policy of your particular item. All warranty claims will be processed immediately, with the exception of products which manufacturers require an inspection of said product. Additional shipping charges may apply.
Some products may be covered by a manufacturers in-home warranty. These products cannot for any reason be returned to HQ Supply for warranty work or replacement.
Manufacturers with in-home warranties are limited to the product be serviced in the home by a warranty approved repair technician. This also includes products that may not work at the time of first installation. Manufacturers will not approve warranty claims on products that have been uninstalled and sent back to HQ Supply. The product must remain installed and the manufacturer will be responsible for managing the process of an in-home warranty repair or replacement. Please contact the manufacturer directly. Always check your warranty policy before removing or uninstalling any products in the case that they may be covered by an in-home warranty.
Date Coded Items
Some items are stamped during production with date codes to signify warranty periods. HQ Supply takes no responsibility or makes no promises, or implications that products with date codes are supplied with date codes that reflect an exact warranty coverage period. It is the consumers responsibility to inspect all date codes and verify the manufacturers warranty information before installation. Warranties on date coded items will only be approved on date codes that fall within the manufacturers warranty period from the stamped date.
RMA (Return Merchandise Authorization). No warranty or return items will be accepted without an RMA. All warranty requests must be emailed to email@example.com. Please include your name, invoice number, make, model number, serial number and a full explanation of the warranty issue. Some manufacturers require their own paperwork to be filled out and the proper manufacturer forms must be used and filled out in full. HQ Supply will then provide an RMA # (Return Merchandise Authorization) that must appear on the outside of the returned package as well as any paperwork. Returns with no RMA # will be refused. An RMA # will be provided within 24 business hours. As HQ Supply only claims responsibility for warranty on the product additional shipping and handling charges will apply. Shipping any warranty or returns back to HQ Supply or the Manufacturer is the responsibility and at the cost to the customer. We recommend when shipping warranty or return items that a carrier with tracking capability is used for protection against loss or damage.
For any further inquiries please contact firstname.lastname@example.org
General Shipping Policy
HQ Supply makes every effort to have shipping and handling prices and policies that are fair and reasonable. So you may benefit from our competitive pricing, we offer the convenience of delivery to your door, and the added benefit of all items shipped from our own and supplier warehouses closest to your address in Canada. We only use known and trusted courier partners and Canada Post for our Canadian Clients.
For your convenience, all in stock items ship within 24 hours and are delivered within 3-5 days. Please note tracking is uploaded each morning so if your item ships on Tuesday you typically will receive tracking Wednesday morning. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.
Most in-stock items ship within 24 regular business hours via Broan Parts HQ's carrier of choice. Broan Parts HQ charges a flat-rate shipping of $12.99 to Provinces across Canada. Shipments to Northwest Territories & Yukon and Nunavut will be charged $34.99 flat rate shipping. (These areas also do not qualify for free shipping promotions). You will be advised of the additional freight charges before your order is processed.
Looking to Ship to the USA?
For shipments to the United States full freight charges will apply (Min $24.99) and cannot be ordered through the website. For shipments to the US please call our customer care center at 1-800-479-2673. Many parts and products may also be available from our US subsidiary website at www.appliancepartscompany.com.
Other Beyond Standard Destination charges may apply to secluded areas where normal couriers do not deliver. You will be advised of any extra charges before your order is processed. Additional shipping and handling charges may apply in addition to the above for unqualified items. See below for further details.
Additional Shipping & Handling Charges
Unqualified Flat-Rate Shipping Items
Additional shipping and/or handling charges will apply to large, oversized, cubed, or heavy items as well as items that require special handling or dangerous goods. You will be advised of additional charges prior to shipping. The order will be held until written or email approval is received. Damaged items must be claimed within 24hrs. Any items signed for with freight damaged may not be claimed (See Return Policy above.)
Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier - these items are identified at time of purchase. (See note below)*
We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.
* PLEASE NOTE: Some items cannot be shipped to a P.O. Box and may require a physical address.
Estimated Shipment Time
HQ Supply makes no promises or implies exact delivery times on any shipments. HQ Supply strives to provide top quality customer service and works hard to ship all orders as soon as possible. If your order is received before 12 P.M. Pacific Time, you can expect items specifically marked as IN STOCK on the product page to ship same business day. Shipments reach most major centers across Canada within 24-48 business hours. (Business hours/days are considered Monday to Friday). Items marked as Special Order are either out of stock or located in a warehouse that we do not have a live inventory feed with. Delivery time on these parts can vary per location and are only approximated. If your order is time sensitive, please contact us at email@example.com to ensure your products will ship in a suitable time frame. We can offer expedited freight services, quotes are available once we receive the request and item you are looking for.
Shipping & Order Confirmation
Shortly after placing your order, you'll receive an email confirming that we've received your order. You'll receive a second email when your order has shipped. (You'll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.
With our own inventory located in most provinces in Canada and with our ability to ship direct from the manufacturer or supplier, our fill rates are often unmatched, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country.
If you order more than one item, we'll make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will NOT incur any additional freight charges.
In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the estimated delivery date for your backordered items. You will NOT be charged any additional freight charges for items that are backordered
Damage / Short Claims
Claims for shipment shortage or damage must be made within 24 hours of delivery. Obvious shortage/damage should be noted next to your signature on delivery receipt. Please open and inspect your order upon receipt. To process any shortages you will require your delivery tag/waybill number, packing slip number & account number.
HQ SUPPLY IS NOT RESPONSIBLE FOR DAMAGE BY CARRIER. IF DAMAGE IS NOTED, PLEASE RETAIN ORIGINAL CARTON FOR POSSIBLE CARRIER INSPECTION AND CONTACT CARRIER.
Special Order Items
All special order items are subject to a 100% deposit and are nonrefundable. No returns on special order items will be accepted.
Special order items require additional delivery time. The average time is approx 7-14 business days. As each product, manufacturer and warehouse location varies HQ Supply makes no promises or implies exact delivery times of any special order products. Time delay cancellation requests on special order items (or any regular stock items) will be denied. If an item is urgent and must be delivered within a certain time we highly recommend not ordering through the website, Contact an HQ Product Team Member for more information to see if we can meet your requirements before ordering.
Web Site Terms and Conditions of Use Pricing
HQ Supply does not claim all prices on the website are accurate and reserves the right to refuse any sale that may contain an inaccurate price. As pricing systems are automated errors can appear. HQ Supply reserves the right to not honor any incorrect prices. Customers will be notified of any errors prior to order processing.
By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on HQ Supply's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- i. modify or copy the materials;
- ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- iii. attempt to decompile or reverse engineer any software contained on HQ Supply's web site;
- iv. remove any copyright or other proprietary notations from the materials; or
- v. transfer the materials to another person or "mirror" the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HQ Supply at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
a. The materials on HQ Supply's web site are provided "as is". HQ Supply makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HQ Supply does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall HQ Supply or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on HQ Supply's Internet site, even if HQ Supply or a HQ Supply authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on HQ Supply's web site could include technical, typographical, or photographic errors. HQ Supply does not warrant that any of the materials on its web site are accurate, complete, or current. HQ Supply may make changes to the materials contained on its web site at any time without notice. HQ Supply does not, however, make any commitment to update the materials.
HQ Supply has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HQ Supply of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to HQ Supply's web site shall be governed by the provincial and federal laws of Canada without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
9. Brand Logo's
The brand logo's used throughout this website are intended to reference the brand that the repair part, accessory or products works with, repairs or fits and in no way signifies or implies that the part is an OEM (original equipment manufacturer) part. Although most of the items found on this website are OEM many are not. HQ Supply does strive to provide the highest quality non OEM replacement parts and trusted brand names in our industry. If you require more information on the manufacturer or branding on any products found on this website please contact our product team at firstname.lastname@example.org
10. Possible Repair Solutions Disclosure
Products throughout this website may contain a statement of "Possible repair solution". These notes are intended to assist customers in troubleshooting the possible common problems that the particular part may "Possibly" repair. These notes in no way imply or suggest that the part will be a guaranteed solution for the problem. These common repair suggestions come from various sources that may or may not be qualified and do not in anyway guarantee or imply that they will be a solution for similar problems. They are simply meant as a guide towards assisting with troubleshooting your specific issue. Most parts once they have been installed are "Non Returnable" and HQ Supply's normal return policy will be in effect for all parts on the website. It is at the customers own risk that if these products are purchased with the hope of being a solution that our standard return and warranty policies will be honored and followed.
The product brands listed in this website may change without notice. HQ Supply reserves the right to supply a similar replacement brand (unless specified as an OEM - original equipment manufacturer) of same level of quality and purpose. Although this is never our intention and every effort is taken to provide accuracy, some factors that can affect this are out of our control. Substitutes are sometimes provided without notice by manufacturers, parts or products may become discontinued etc...
The Images/photo's provided on this website are for general information purposes only and actual items may be different than depicted. Images are gathered from manufacturers and other sources. Images may reflect a family and differ in appearance. We encourage all customers to fully review all descriptions and attached specification files to insure the product being purchased is correct.Every effort is taken to insure the accuracy of the images however with unknown changes by manufacturers and other factors beyond HQ Supply's control. HQ Supply can however accept no responsibility for errors which may be caused by these subsequent changes or any other changes.
13. Cross References
On specific replacement parts, items or products that cross reference to a replacement, we encourage all customers to REVIEW ALL INFORMATION provided including specifications to make sure that our cross reference is guiding you to the correct replacement part or product for your requirements. Every effort has been made to insure the accuracy of this cross reference guide. HQ Supply can, however, accept no responsibility for errors, which may be caused by subsequent changes in model numbers or specifications.
Every effort has been made to maintain the interchangeability of models listed in our cross reference, but construction features and or operating characteristics may have been improved. If you are unsure of the interchangeability of any particular part or product, please consult with our customer care before purchasing or installing your replacement part or product.
Please review all provided information before purchase. If you have any questions or concerns about your replacement being correct, be sure to contact our customer care Before purchasing. We will do our best to make sure you get the correct replacement.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.